Refund policy
At Le Brun Co., every product is handcrafted in small batches with care and attention to detail. Because our products are personal care items, we are unable to accept returns on purchases for hygiene and safety reasons.
This policy helps ensure that every customer receives products that are safe, unused, and have not been handled by anyone else.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
When reaching out, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product(s) and packaging
Once we review your request, we'll work with you to make it right. Depending on the situation, we may offer a replacement, store credit, or a refund.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been packed or shipped, it cannot be canceled.
Shipping Costs
Original shipping charges are non-refundable unless the return or refund is the result of our mistake or a damaged item.
Natural Variations
Because our products are handcrafted in small batches using natural ingredients, slight variations in color, texture, shape, and scent are completely normal. These natural differences are not considered defects and are not eligible for refunds or exchanges.
Allergies & Ingredient Responsibility
Please review the full ingredient list for each product before purchasing. Customers are responsible for checking ingredients for any known allergies or sensitivities.
Le Brun Co. cannot issue refunds for allergic reactions, skin sensitivities, or individual preferences regarding scent, texture, or product performance.
If you have sensitive skin, we recommend performing a patch test before full use.
Questions
If you have any questions about your order or this policy, we're always happy to help. Please contact us through our Contact page or by email, and we'll do our best to assist you.